Delivery is FREE to all UK destinations

Orders received before 3.00pm (UK Time) Monday to Friday will, subject to availability, be despatched same day by Royal Mail or by Courier depending on weight. Please allow 2-5 working days, however the majority of orders are received on the following working day. If goods are not received within 7 days please contact us.
At busy times orders are processed by delivery priority so please consider upgrading to one of the following options to ensure a quick despatch of your goods.

First Class Recorded Delivery is available for an additional charge of £1.00. The Royal Mail aim to deliver First Class Recorded Mail to over 95% of all UK destinations the next day (excluding Sundays and Public Holidays). We would recomend this option because of it's speed and security. If goods are not received within 4 working days please contact us.

Next Day Guaranteed delivery is also available from £4.95 (UK Mainland Only), which will ensure that if your order is placed before 3.00pm Monday to Friday (excluding Public Holidays) it will be delivered on the following working day (a working day is Monday to Friday excluding Public Holidays), subject to stock availability.
If an order is urgent please contact us to check stocks before completing the order.

Partfinder (UK Mainland Service)

We have over 10,000 consumable products available for delivery directly to your door on a next working day basis via our Partfinder service with orders accepted until 4.30 pm. Items include inkjet cartridges, fax and laser toners, fax rolls and printer ribbons. We will source the best price amongst our wholesale suppliers, provide you with a quotation and if the price is acceptable arrange delivery direct to your door on the next working day all for just £4.95 per order delivery (free on orders over £75.00) please contact us with your requirments. (Trade and wholesale enquiries are also welcome through the Partfinder service).

European Community

Delivery to EIRE and other EC destinations starts from just £2.95 per order and is based on size and value of order and will be sent by either Air or Surface Mail depending on the weight of the order, you will be informed which method was used at time of despatch. Please allow 3-14 days dependant on country. If goods are not received within 15 days please contact us.

United States and Canada

Delivery to United States and Canada starts at just £1.99 per order and is based on size and value of goods ordered.
Orders will be sent by either Air or Surface Mail depending on the weight of the order, you will be informed which method was used at time of despatch. Please allow up to 14 days for Air Mail and up to four weeks for surface mail.

Rest of the World

If your country is not shown as an available option when creating an account then please contact us with your requirments and location and we will be pleased to quote you on an ad hoc basis.

Before you return any goods, please E-mail Returns to obtain a returns number, this will help us process your return more efficiently and speed up the time taken to issue a refund or replacement.

Please read carefully the information below before returning goods.

All returned items must be accompanied by the original receipt or invoice number and should be in original packaging if possible.

DSR Under the Distance Selling Regulations you have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (UK and EU only). To exercise your right of cancellation, you must give written notice to us by letter, fax or e-mail giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient. If you exercise your right of cancellation after the goods have been despatched to you, you will be responsible for returning the goods at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. Orders cancelled under the DSR must be credited to you within 30 days. Please see our conditions of use for full details.
You are allowed to open the goods to examine them, but are not allowed to use them. You are responsible for returning the goods in a saleable condition; failure to do so will result in a surcharge being applied to your refund.
We will not accept the following items for return under the DSR:-
Any software that has been opened, or where a security seal, COA, or license has been tampered with, damaged or used.
Any goods that have been personalised in nature, or any goods where design work has been done on your behalf such as logos, stationary or websites.
Any consumable products where protective foil or plastic packaging designed to maintain the shelf-life of the product has been opened.
Any item which as been used, damaged or is returned in a condition which makes it unfit for sale.
Goods paid for online but subsequently collected from us, if you intend to reject such goods you must do so at point of collection.

14 Day 'No Quibble' Refund
Our version of the DSR is exactly the same as that above other than we give you 14 days to inspect the goods and promise to issue your credit within 7 working days of receiving goods back. All other conditions of the DSR remain unchanged.

If an item was ordered for you and is not a normal stock item a handling fee of 15% will be charged.

If an item is faulty then we will either replace or refund the item, depending on your preference, and a refund will be issued for your postage costs.

Please enclose your name and address with all returns and write the returns number clearly on the outside of the packaging. Please ensure that all returns are securely packaged. For your protection, we recommend you use a recorded delivery service. We will not be held liable for returned items that are damaged or lost in the post.

You should send the package to:

RMA Dept. - Ink-Spot
Consume I.T Ltd.
Unit 9 The Mall
Nottingham Street
Melton Mowbray
Leicestershire
LE13 1NN
England